Refund Policy

1. General Information

  • This refund policy applies to all transactions processed through our payment gateway
  • By using our services, you agree to comply with this policy.

2. Refund Eligibility

    Refunds are considered in the following scenarios:

  • Failed Transactions: If a transaction fails due to technical issues or other reasons, we will refund the full amount.
  • Duplicate Charges: If you are accidentally charged multiple times for the same transaction, we will refund the extra charges.
  • Cancellation of Services: If you cancel a service or subscription within 30 days, you are eligible for a refund.

3. Refund Process

  • To request a refund, contact our customer support team at [email protected]
  • Provide relevant transaction details, including order number, date, and reason for the refund.

4. Refund Timelines

  • Refunds are typically processed within 15 business days.
  • The actual refund receipt may take additional time based on your payment provider.

5. Non-Refundable Items

    Certain items are non-refundable:

  • Downloadable Products: Once downloaded, digital products are non-refundable.
  • Services Already Rendered: If you have already received the service, it is not eligible for a refund.

Contact Us

  • If you have any questions or need assistance regarding refunds, please reach out to our customer support team at [email protected]